FAQ

FAQ

Insurance

Do I need to file a claim with my insurance company?

Please call our Storm Damage Consultant before contacting your insurance company. You may not need to file a claim.

How do I initiate my insurance claim?

Start by calling your insurance company to file your claim. You will receive a claim number, and an adjuster will be assigned to inspect your home. Once the adjuster has set an appointment, let us know. A Rembrandt representative will meet your adjuster on site to make sure your claim is settled fairly and promptly. 

My insurance company told me to get several estimates. Do I have a choice in that?

Yes. Ask Rembrandt to settle your claim directly with your insurance adjuster. You are free to select a qualified, established industry leader like Rembrandt as your contractor. Once you select a contractor, your insurance company must deal directly with that contractor. Rembrandt can then work with your insurance company to make sure you receive fair market value for the costs of your repair. Your insurance company is aware of the real costs associated with a qualified, experienced contractor – OR – You can do your insurance company’s work for them by getting several estimates. They will then choose the lowest bidder. But the truth is that you get what you pay for. When it comes to repairs to your home, your most important asset, the lowest bidder may not always be your best option.

If I make a claim on my insurance, will my rates go up?

Your insurance rates should never go up as a result of filing a catastrophe claim. Rates are established statistically based on historical and economic data for an area or region and your insurance cannot be cancelled because you file a claim. Your home is your most important asset. Your insurance is designed to protect it. 

My insurance adjuster denied my claim. What can I do?

You can call an experienced contractor like Rembrandt Enterprises to inspect your property and evaluate the damage. If we do not agree with your adjuster’s findings, we can schedule a re-inspection with your insurance company. We will meet the adjuster on site, review the results of our inspection, and work with the adjuster to settle your claim. With our help, you can be assured that all damage is included, that accurate measurements have been taken, and that repair costs represent the fair value of the labor and materials needed for a thorough professional restoration.

Bids are higher than my insurance company approved. Now what do I do?

Your insurance company may have underestimated the costs of needed repairs. Ask Rembrandt to inspect the damage and contact your adjuster. We can negotiate a fair settlement on your behalf, and then make the needed repairs for no more than your insurance company is paying. Your deductible should be your only out-of-pocket expense.

Terms to Understand

What is depreciation hold back?

Many assets gradually lose value with age and use. This loss of value is called depreciation. This applies to cars, computers and even the components of your home, such as your roof. Composition shingles deteriorate over time. Your insurance company factors this type of “depreciation” into the claims process. The difference between the depreciated value of the damaged components and the actual replacement cost is “held back” for release only after repairs are complete. This applies only if your policy is for replacement cash value (RCV). 

What are ACV and RCV, and what are the differences?

ACV stands for “Actual Cash Value,” or the replacement cost of an item minus the amount it has depreciated.

RCV stands for “Replacement Cost Value,” the cost of replacement at the item’s current worth.

Most insured homeowners carry an RCV policy. When a claim is paid, the homeowner is generally issued an initial check for the damages based on the ACV. Once repairs are complete, the insurance company issues a final payment consisting of any hold back or depreciation. For example, if your roof is damaged and your policy is for Replacement Cost Value (RCV), you will have a new roof, replaced at today’s costs minus your deductible. Insured homeowners with an ACV policy will only receive the value of the depreciated roof.

Getting Ready

Should I do anything to prepare for my property repairs?

Rembrandt will always do everything we can to protect your personal items and plants, however accidents can happen. These preparations will help us avoid accidents and ensure our crews can work safely while keeping your property protected as much as possible.

  1. Park your car(s) in your garage if you won’t need your vehicle for a few days or park your vehicle in the street
  2. Mow your lawn after the materials arrive and before the work starts
  3. Relocate exterior items away from the house, such as your grill, potted plants, patio furniture, and yard decorations
  4. Secure delicate and breakable items
  5. Certain repairs may require the use of power tools so you may be asked to provide electrical access
  6. Consider covering items stored in the attic
  7. If you have light fixtures with hanging globes please tighten them
  8. Plan ahead with satellite/cable carrier as needed
  9. Be careful on entering or leaving your home while work is in progress

 

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our service area

We serve the following areas

Our Locations:

Rembrandt Roofing and Restoration
844 Pleasant Valley Dr
Springboro, OH 45066
1-937-510-9889
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